Privacy Policy

Effective Date: March 15th 2025

Introduction

At Astro Digital Labs, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us. By using our site and services, you agree to the terms of this policy.

1. Information We Collect

We collect certain information to provide and improve our services, including:

• Personal Information you voluntarily provide, such as your name, email address, and project details when you fill out forms or contact us.
• Usage Data, including your IP address, browser type, and pages you visit, collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support.
• Deliver our services, including project communication and updates.
• Improve our website, services, and user experience.
• Send occasional updates, newsletters, or marketing materials (you can opt out anytime).

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Trusted service providers who help us operate our business (e.g., website hosting, analytics).
• Legal authorities if required to comply with laws, regulations, or legal processes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Understand how visitors interact with our site.
• Enhance functionality and personalize your experience.

You can adjust your browser settings to refuse cookies, but some site features may not function properly.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications.
• Contact us to inquire about how your data is used.

To exercise these rights, email us at yourfriends@astrodigitallabs.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.

9. SMS and Telephony Communications

Astro Digital Labs operates the Customer Capture System, a missed-call response and notification platform used by HVAC and auto repair businesses. In connection with this service we collect and process:

• The phone numbers of business owners who subscribe to our service.
• The phone numbers and call metadata (time, duration, answered/missed status) of consumers who place calls to the business numbers we provision.
• The content of SMS messages sent and received through our platform.

This information is used only to deliver the service — to send missed-call text-back messages to callers, to notify business owners of missed calls, and to display call and message records to the subscribing business on their account dashboard.

We do not share, sell, or rent phone numbers, call data, opt-in records, or SMS content with third parties or affiliates for marketing or promotional purposes. Mobile information and consent records are never used for marketing. We share information only with telecommunications providers (such as Twilio) strictly as required to transmit and receive messages and calls on your behalf, and with hosting and analytics providers under standard data-processing terms.

Consumers may stop messages from any business at any time by replying STOP, and may reply HELP for assistance. Business owners may opt out of operational SMS notifications by contacting us at support@astrodigitallabs.com. See our Terms of Use for full SMS program details, message frequency, and opt-out procedures.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

📧 yourfriends@astrodigitallabs.com